RETURN & EXCHANGE within 99 days
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99 Day Returns/Exchange Policy

Claireprivmade Quality Promise
We stand behind the craftsmanship of our personalized home decor. Every item undergoes rigorous quality checks before shipping. Review product details (e.g., engravings, colors, dimensions) carefully during checkout. Our policy begins from the delivery date.

FULL COVERAGE Returns/Exchanges (99 Days)

Covered issues:
  • Manufacturing defects: Chipped paint, loose engraving, broken frames.
  • Errors on our end: Wrong item shipped, incorrect personalization (e.g., misspelled names).
  • Damaged upon arrival: Items delivered in unusable condition.
Action:
  • Contact us within 15 days for a full refund or exchange (same/equal/lesser value item).

LIMITED COVERAGE Returns/Exchanges (15 Days)

Covered issues (customer responsible for return postage):
  • Size/chain length errors: Wrong bracelet/necklace size selected.
  • Changed mind/personal taste: Ordered for comparison or altered preferences.
  • Customization mistakes: Buyer-provided details (e.g., dates, fonts) were incorrect.
Action:
  • Return within 15 days for exchange or refund (30% restocking fee applies to personalized items).

Non-Covered Issues

  • Damage from misuse: Exposure to chemicals, improper cleaning, or mishandling.
  • Repaired items: Products altered by third parties.
  • Normal wear: Oxidation on metal accents (clean with included polishing cloth).
  • Late returns: Items received after 99 days from delivery.

Cancellation Policy

  • Free cancellation: Within 24 hours of placing an order.
  • Late cancellation (after 24 hours): 30% restocking fee for personalized items.
  • No changes once shipped: Orders in transit cannot be modified.

Return Process

  1. Contact us: Email support@claireprivmade.com with your order number and photos (if applicable).
  2. Ship items: Return unused, undamaged items in original packaging to the address provided.
  3. Track return: Provide tracking details to ensure proper processing.
  4. Refund: Issued to original payment method within 3–7 business days.
Note: Promotional gifts must be returned with the order.

Policy Updates

Claireprivmade reserves the right to modify this policy. Changes will be posted on our website.
Contact Us
  • Email: support@claireprivmade.com
  • Business Hours: 9:00 PM to 6:00 AM (EST), Sunday–Friday
© Claireprivmade 2025 All Rights Reserved
Key Customizations for Claireprivmade:
  1. Product Focus: Replace jewelry terms with home decor (e.g., frames, engravings).
  2. Tone: Friendly yet professional, emphasizing craftsmanship and customer satisfaction.
  3. Logistics: Simplify return criteria for fragile items (e.g., frame damage).
  4. Clarity: Highlight 30% restocking fee for personalized orders to manage expectations.
  5. Legal Compliance: Align with HK/global regulations while maintaining user-friendly language.