Please review the coverage, exclusions, cancellation terms, and return process below before submitting a request.
Claireprivmade Quality Promise
We stand behind the craftsmanship of our personalized home decor. Every item undergoes rigorous quality checks before shipping. Review product details (e.g., engravings, colors, dimensions) carefully during checkout. Our policy begins from the delivery date.
Full Coverage Returns/Exchanges (99 Days)
Covered issues:
- Manufacturing defects: Chipped paint, loose engraving, broken frames.
- Errors on our end: Wrong item shipped, incorrect personalization (e.g., misspelled names).
- Damaged upon arrival: Items delivered in unusable condition.
Action: Contact us within 15 days for a full refund or exchange (same/equal/lesser value item).
Limited Coverage Returns/Exchanges (15 Days)
Covered issues where the customer is responsible for return postage:
- Size or option selection errors: The wrong size, format, color, or product option was selected.
- Changed mind/personal taste: Ordered for comparison or altered preferences.
- Customization mistakes: Buyer-provided details (e.g., dates, fonts) were incorrect.
Action: Return within 15 days for an exchange or refund. A 30% restocking fee applies to personalized items.
Non-Covered Issues
- Damage from misuse: Exposure to chemicals, improper cleaning, or mishandling.
- Repaired items: Products altered by third parties.
- Normal wear: Fading, scratches, or minor surface wear caused by regular use.
- Late returns: Items received after 99 days from delivery.
Cancellation Policy
- Free cancellation: Within 24 hours of placing an order.
- Late cancellation (after 24 hours): A 30% restocking fee applies to personalized items.
- No changes once shipped: Orders in transit cannot be modified.
Return Process
- Contact us: Email support@claireprivmade.com with your order number and photos, if applicable.
- Ship items: Return unused, undamaged items in original packaging to the address provided.
- Track return: Provide tracking details to ensure proper processing.
- Refund: Issued to the original payment method within 3–7 business days.
Note: Promotional gifts must be returned with the order.
Policy Updates
Claireprivmade reserves the right to modify this policy. Changes will be posted on our website.
Contact Us
- Email: support@claireprivmade.com
- Business Hours: 9:00 PM to 6:00 AM (EST), Sunday–Friday