FAQ

Personalization options vary by product and may include names, dates, photos, messages, colors, or other details. Please check the product page for the options available on the item you choose.

You are welcome to contact us before ordering. We will confirm whether your request is possible for the selected product.

Every order includes a free gift box. You may also add a gift message during checkout when that option is available.

Most monogram designs support 1–3 letters. Longer text may not fit the design clearly, so please follow the character limit shown on the product page.

1. Choose a product and enter the requested personalization details.
2. Add the item to your cart and review all names, dates, photos, colors, and other options carefully.
3. Select a shipping method, add a gift message or promo code if applicable, and proceed to checkout.
4. Enter your payment and delivery information, then submit the order.

You will receive an order confirmation by email. Tracking information will be sent separately once your order ships.

Add your request in the “Comments” section during checkout. We will do our best to accommodate it, but requests that change the product design or production process cannot be guaranteed.

Please contact us within 24 hours of placing your order. Changes requested during this period are free. After 24 hours, production may already have begun and a 30% restocking fee may apply.

Enter the letters in the exact order you want them to appear and follow the instructions shown on the product page. Monogram formats can vary by design, so please contact us before ordering if you are unsure.

Email support@claireprivmade.com within 24 hours of placing your order. A 30% fee may apply to cancellations requested after 24 hours if production has already begun.

First, check your spam or junk folder and confirm that the email address used at checkout is correct. Add support@claireprivmade.com to your contacts to help prevent future messages from being filtered. If you still cannot find the email, contact us for help.

We accept major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. The payment methods available for your order will appear at checkout.

Enter your code in the “Promotional Code” box during checkout. The discount will appear in your order summary after the code is successfully applied.

For information about how we collect, use, and protect your data, please read our Privacy Policy.

Please try again or select another payment method. If the issue continues, email support@claireprivmade.com with the relevant order or payment details so our team can assist you.

Yes. We offer international shipping to most countries. Available methods, rates, and delivery estimates are shown at checkout based on your destination. You can also review our Shipping & Delivery Policy.

We currently offer three delivery options:

Availability and final pricing depend on the destination. Please check the options shown at checkout or view our full shipping details.

Eligible items may be returned within 99 days for a refund or exchange. Eligibility, exclusions, and instructions are explained in our 99-Day Returns & Exchange Policy.

Email support@claireprivmade.com with your order number, a description of the issue, and clear photos of the item received. Our team will review the information and help resolve the problem.

Yes. For wholesale or bulk-order inquiries, email wholesale@claireprivmade.com with the product, quantity, destination, and requested delivery date.