RETURN & EXCHANGE within 99 days
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FAQ

Shipping

Do you ship worldwide?
Yes! We offer international shipping to most countries. For details on rates and delivery times, check our shipping policy
Do you ship to APO/FPO addresses?
We ship to APO/FPO military addresses via USPS Registered Mail. Please allow 2–3 additional weeks for delivery.
Which shipping methods do you offer?
  • Standard Shipping (10–12 days)
  • Express Shipping (7–9 days)
  • Urgent Shipping (4–6 days)
    Full pricing and details here.

Payment

What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
How to use a promo code?
Enter your code in the "Promotional Code" box during checkout. Discounts will apply instantly.
Privacy Policy
Read our full Privacy Policy for details on data protection.
Payment issues with PayPal?
Contact us at support@claireprivmade.com with your order details for assistance.
 

Placing an Order

How to place an order?
  1. Select a home decor item, customize (e.g., names, dates), and add to cart.
  2. Choose shipping method, add gift messages (optional), and apply promo codes.
  3. Proceed to checkout, enter payment and shipping details.
  4. Confirm order. You’ll receive a confirmation email with tracking info.
Special requests?
Add notes in the "Comments" section at checkout. We’ll do our best to accommodate!
Change an order after purchase?
Contact us within 24 hours for free changes. Changes after 24 hours may incur a 30% restocking fee.
Monogram letter placement?
  • Single female: First – Last – Middle
  • Married female: First – Married Last – Middle
  • Single male: First – Middle – Last
  • Married couple: Bride’s First – Shared Last – Groom’s First
Cancel an order?
Cancel within 24 hours via support@claireprivmade.com. Cancellations after 24 hours: 30% fee applies.
No confirmation/shipping email?
Check spam folders. Add support@claireprivmade.com to your contacts to avoid delivery issues.

Claireprivmade Products

Add birthstones/diamonds?
Yes! Many items can be customized with birthstones or diamonds. Contact us for details.
Chain length vs. pendant?
Chain length excludes pendant length. Check product specs for details.
Materials authenticity?
All metals (e.g., 0.925 sterling silver, solid gold) are sourced from certified vendors.
Gift packaging?
Every order includes a free gift box and optional gift card. Add your message at checkout!
Monogram letters?
Personalize with 1–3 letters. Longer monograms may affect design clarity.
 

Returns & Refunds

Return policy?
Return eligible items within 99 days for a refund or exchange. Full policy.
Incorrect order received?
Email support@claireprivmade.com with your order details. We’ll resolve promptly!
 

Wholesale

Wholesale inquiries?
Yes! We offer bulk pricing for partners. Email wholesale@claireprivmade.com for details.
Key Adjustments for Claireprivmade:
  1. Product Focus: Replace jewelry references with home decor (e.g., photo frames, engraved signs).
  2. Tone: Warm and personal, emphasizing gift-giving and customization.
  3. Logistics: Simplify shipping options, retain euro pricing, highlight gift-friendly packaging.
  4. Legal Compliance: Ensure links match Claireprivmade’s policies.
  5. Wholesale: Adjust minimum order requirements if applicable.