Questions about personalization, an order, shipping, or a return? Send us an email and our customer service team will be happy to help.
Customer support
Send us an email
For the fastest assistance, include your order number in the subject line when contacting us about an existing order.
support@claireprivmade.com Email customer supportHelp us respond faster
A few details in your first email can help our team understand the request and avoid unnecessary follow-up.
- Your order numberInclude it in the subject line if your question relates to an existing order.
- Your order emailContact us from the email address used during checkout whenever possible.
- Clear detailsDescribe the issue and attach clear photos when they would help explain the request.
What can we help with?
You can contact us before or after ordering. Please provide the following information when it applies.
PersonalizationShare the product link and explain the name, date, photo, wording, color, or other detail you would like to use.
Order changes or cancellationInclude your order number and contact us as soon as possible. Requests made after production begins may be subject to the applicable policy.
Shipping and trackingInclude your order number and a short description of the delivery or tracking question.
Returns or item issuesInclude your order number, describe the issue, and attach clear photos of the item and packaging when relevant.
We are here to make your Claireprivmade experience as smooth as possible.
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